Shipping policy

Last Updated: September 2026

At True Girls, we are committed to delivering your beauty essentials safely and on time. Please read our shipping policy carefully before placing your order.

1. Order Processing

  • Orders are processed after successful payment confirmation.
  • Orders are generally dispatched within 1–3 business days.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Once your order has been dispatched, you will receive shipping/tracking information where available.

2. Delivery Time

Estimated delivery time may vary depending on your location and courier service.

  • Domestic Orders: Approximately 3–7 business days after dispatch.
  • Remote or difficult-to-reach locations may require additional delivery time.
  • Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offer will be subject to the terms and conditions mentioned on the website or promotional campaign.

4. Tracking Your Order

Once your order has been shipped, you may receive a tracking number through your registered email address, phone number, or other available communication method.

You can use the tracking information provided by the courier to check your shipment status.

5. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information at checkout.

True Girls will not be responsible for delays, failed deliveries, or additional shipping charges resulting from:

  • Incorrect or incomplete address
  • Incorrect phone number
  • Incorrect postal/PIN code
  • Customer being unavailable to receive the package

If an order is returned because of incorrect information or repeated delivery failure, additional shipping charges may apply for re-delivery.

6. Delayed Deliveries

Although we work with reliable delivery partners, delays may occasionally occur because of:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier-related issues
  • Transportation disruptions
  • Remote delivery locations
  • Other circumstances beyond our control

We appreciate your patience in such situations.

7. Damaged or Tampered Packages

Please check your package carefully when it is delivered.

If the package appears damaged, opened, or tampered with, please take clear photographs/videos of the package before opening it and contact our customer support as soon as possible.

For product-related claims, photographic/video evidence may be required for verification.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts according to its delivery process.

Please ensure that someone is available at the provided delivery address to receive the package.

9. Undelivered or Returned Orders

If an order cannot be delivered and is returned to us, please contact our customer support regarding re-shipment.

Any additional delivery charges for re-shipping may be applicable depending on the circumstances.

10. Order Cancellation

Once an order has been dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be considered only if the order has not yet been processed or dispatched.

11. International Shipping

If international shipping is offered for your location, delivery times, shipping charges, customs duties, taxes, and other applicable charges may vary by destination.

Any customs duties or import charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

12. Contact Us

If you have any questions regarding your shipment, delivery status, or shipping policy, please contact True Girls Customer Support through the contact details provided on our website.

True Girls reserves the right to update or modify this Shipping Policy when necessary. Any changes will be posted on this page.